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Hieroglyph Consulting

In the past years, Information Technology (IT) has transformed into one of the key elements which grant success in business. In this regards, the IT infrastructure has become a vital component that needs to function properly, while the users require fast and reliable support.

Our offer is created based on IT developed and tested solutions, implemented and managed with the main scope to optimize the IT costs and performance.
The methodology and experience we bring are clear, already tested and optimized, in order to be successfully applied to our partner’s requirements.

We stand apart with our services products which offer top IT competence knowledge so we can cover all IT levels for an organization. Our experience helps us to offer design, implementation and good operational of IT services for your company.

Hieroglyph Consulting offers IT Outsourcing services together with consultancy and IT support, in order for the employees to focus on their day to day activities. In this regards, we can offer help desk, continuous monitoring from a remote location and IT integration solutions.

Our mission is to offer IT services with a Single Point of Contact, which helps coordinating in a centralized manner the entire process and IT support. This concept ensures the users can focus on their day to day activities and not lose time in finding who can help him in regards to IT issues. Hieroglyph Consulting help customers thrive in a world of digital transformation and disruption.
We offer consultancy, integration, implementation and software development customized so that the provided IT solutions are complete.


Our values:
Respect: The respect towards our partners and their clients;
Innovation: Creativity, the ability to assume risks and responsibility together with the capability to understand and manage in a correct manner the risks;
Growth: Quality and not quantity with a high level of satisfaction from our clients.

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Help Desk Support:

Hieroglyph Consulting creates together with our partners customized and personalized IT support services.

24/7 and time for response up to 30 minutes, while resolved time can vary from 30 minutes to 24 h.

The Help Desk service is split into 3 subcategories:

Phone Help Desk: its role is to identify a reported issues, understand the impact and offer first steps in resolving the incident by guiding the user;


Remote Help Desk: is used to connect on the user workstation or on servers, serving the purpose to emulate as our specialists were physically near the user. This approach helps us to resolve the incident faster;


On site Help Desk: our specialists will travel to our partners head quarters in order to resolve the incident. In this scenario, the resolve time will be based on the agreed SLA


Help Desk activities are documented based on our internal standard and work instructions. The reports are sent monthly to our customers and represent the ground base for our proactive evaluation and monitoring.

IT environment maintenance and implemention of services:

Free initial audit for the entire IT infrastructure both hardware and software, creation of a comprehensive document, which results in concrete suggestions and proactive measures;


Maintenance for the hardware equipment and services for servers, network, and security;


Management of software and hardware devices, warranties and licenses;


Implementation of communication solutions, messaging and collaboration based on Cloud Technologies. This type of services do not require installation and maintenance of hardware equipment in our partner's locations;


Implementation and integration of hardware and software solutions, developed by Hieroglyph Consulting or third-party on the current infrastructure of our partner;


Activating standard security and backup policies required by the IT industry;

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Strategic IT growth:

Our objective is to identify from a strategic point of view the IT environment in your organization. Aligning the core business of your company with the IT infrastructure is essential for your company in order to be competitive and have a step ahead of your competition.

Review and analysis of the IT investments;


Analysis of the IT costs vs benefits;


Implementation of IT roadmap;


Planning the selected IT projects;


Design and analysis of IT services and infrastructure;


Support for IT recruitment personnel;

Traning and complementary services:

Acquisitions or leasing for hardware equipment;


Organization of specialized training for the technical personnel or end user;


Creation of comprehensive procedures and policies;


Development of personalized software solutions;


Representing our partners in the relation with other IT providers;

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